International Journal of Business, Management and Commerce (IJBMC)

This teaching case involves the chief actor, Wells Fargo, embarking upon fraudulent business practices to make sales goals to better their bottom line. Employees were in the crossfire of the leadership's decision to commit fraud. The leadership at Wells Fargo failed their customers, employees, and themselves. There exists a need for a transformative type of leadership in the broad business world, which is called Servant Leadership. College students majoring in business/management will be taught the characteristics of Servant Leadership with the possibility that these potential business leaders will avoid the pitfalls of being leaders in the world of business by practicing some of the principles of Servant Leadership.